Takeout Button® FAQ
This restaurant online ordering FAQ covers everything independent U.S. restaurants need to know before getting started with Takeout Button®. Explore the live demo or book a strategy call with our team.
Jump to: Get Started · Ordering · Catering · Shop · Delivery · POS · Plans · Setup
Get Started
Takeout Button® is a custom-built online ordering and catering solution designed for restaurants, bakeries, and food businesses that want more control over their brand, customer experience, and direct orders.
Takeout Button® is a strong fit for:
- Independent restaurants
- Catering businesses
- Bakeries and specialty food shops
- Businesses that need more flexibility than standard ordering tools
It starts with a strategy call where we learn about your
restaurant, your menu, and your goals. From there, our team
builds your system and handles the launch — you don’t need
to manage the technical setup.
Want a quick preview first?
👉 Explore the Interactive Demo
Online Ordering System
Every Takeout Button® system is built to match your brand, menu structure, and operational needs. This isn’t a one-size-fits-all template—it’s tailored to how your business actually runs.
Yes. Your ordering system is designed to match your website’s look and feel, so customers stay within your brand—not redirected to a third-party experience.
Yes. Many restaurants continue using third-party platforms
while building their own direct ordering channel. Your Takeout
Button® ordering system runs on your website independently —
the two can coexist.
Yes. Your system can support:
- Modifiers and add-ons
- Scheduled orders
- Pickup time windows
- Special instructions
👉 Want to see how this works in real time?
View the Interactive Demo
Customers can pay with major credit and debit cards at checkout. All payments are processed through secure, PCI-compliant payment gateways, and funds are deposited directly into your business account.
Yes. All transactions run through PCI-compliant payment processors with SSL encryption, so customer payment information is never stored on your site. Your system follows current data security standards to keep your customers and your business protected.
Catering & Preorders
Yes. We build dedicated online catering systems that allow customers to place large or scheduled orders in advance—separate from your daily takeout flow.
You’ll receive a text notification and order details by email
the moment a catering order is placed. No additional device
or hardware is required.
Yes, Takeout Button® allows you to set up tax-exempt accounts for nonprofit organizations through your dashboard.
👉 Want to see how the catering system works for your restaurant?
View the Interactive Demo
Online Gift Cards & Shop
Yes. You can sell your digital gift cards directly through your website using our online shop system, making it easy for customers to purchase and send them anytime.
No. The online shop is built into your existing Takeout
Button® ordering site. Customers stay on your restaurant’s
website when purchasing gift cards or merchandise — no
redirect to a third-party marketplace.
Yes. You can also offer:
- Packaged goods
- Branded merchandise
- Specialty items
👉 See how online shop system works for your restaurant:
View the Interactive Demo
Delivery Options
Yes. Delivery is powered by an on-demand driver network, so you can offer delivery without hiring or managing your own drivers. It works for both everyday orders and large catering deliveries.
No. Delivery is handled through an integrated on-demand
driver network, so you can offer delivery without managing
or employing your own delivery staff.
Yes. Your Takeout Button® direct ordering and delivery
system runs independently — restaurants often use it
alongside other platforms as they build their direct
ordering volume.
POS & Order Handling
We currently integrate with:
- Clover
- Square
- Heartland/Genius
No problem. We can build a standalone system that sends orders to:
- Receipt or kitchen printers
- Tablets
- Kitchen display systems (KDS)
The online catering system operates independently from your POS to keep catering orders separate from your daily kitchen flow. Orders are sent via text and email notification rather than through the POS or KDS, which helps avoid confusion during busy service.
No problem. Because your Takeout Button® ordering system runs independently on your website, switching POS providers doesn’t affect your customer-facing ordering experience. If your new POS is one we currently integrate with (Clover, Square, or Heartland/Genius), we’ll reconfigure the order routing for you. If not, your system will continue running as a standalone setup, sending orders to your printers, tablets, or KDS.
Yes. Your dashboard gives you access to order history, sales reports, and customer insights so you can track performance, spot trends, and understand who your repeat customers are. We’ll walk you through the reporting tools during onboarding.
Plans & Approach
Instead of one-size-fits-all pricing, we offer structured plans based on your business needs and setup.
We’ll walk you through the options during a demo and recommend the best setup based on your menu, workflow, and goals.
Yes. Integrated loyalty rewards are available as part
of the Growth plan. The rewards program works with Clover
and Square or as a standalone tablet-based system — and
includes automated marketing to help drive repeat visits.
See how it fits into our plans:👉 View Plan & Approach
Setup & Support
Our team handles setup, updates, menu changes, and ongoing support — so you don’t have to manage anything technical. When you need a menu update, price change, or seasonal adjustment, just send us a quick request, and we’ll take care of it. You stay focused on running your restaurant while we keep your system running smoothly behind the scenes.
Most systems are built and launched within 2–4 weeks, depending on menu size and how quickly content is provided. Simple setups can go live in about 10 days; larger catering menus or website redesigns take a bit longer.
Still Have Questions?
The best way to understand how Takeout Button® works is to see it in action and schedule a strategy call with our expert.
Want to send us a message? Contact us